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SUPPORTING AND ENHANCING INDEPENDENCE

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Mission, Vision, & Values

Quotes From Our Valued Recipients

 

“IHSS is a life saver for me. Without our providers, I’d be dead already. I now have the best Provider ever! She takes great care of me. I feel blessed to have her helping me.”
Cynde Soto – June 2025

“IHSS is INCREDIBLY important…It’s what keeps you motivated to live. It’s what gives you independence.”
Yael Hagen – June 2025

“IHSS was a lifeline for us, my parents and I. Would you rather see everybody be institutionalized or would you rather see them in the community? Because I’m sure every single person or mostly every person knows someone with a disability and something so simple as, I can’t get into my chair without help, do you push them into a nursing home or do we keep them at home? And I told them, put yourself in that situation. Put yourself and a family member, your most loved person, in that situation, would you push for them to be institutionalized? No! you would love this program because they’re able to care for them day to day. They are able to keep their integrity and dignity and be home.”
Dulce Garcia – June 2025

 

PASC’s Mission Statement

 

The Personal Assistance Services Council (PASC) strives to improve In-Home Supportive Services (IHSS), support independence, and enhance the quality of life for all who receive and provide In-Home Supportive Services.

 

PASC’s Vision Statement

 

The Personal Assistance Services Council (PASC) envisions a society where every individual receiving In-Home Supportive Services (IHSS) fully experiences independence, dignity, and fulfillment. We are committed to creating a collaborative community that prioritizes and empowers both recipients and providers. Our goal is to ensure that high-quality support services significantly enhance the well-being and quality of life for all.

 

Guiding Principles

 

  1. Empowerment: We prioritize the empowerment of both IHSS recipients and providers, fostering a sense of independence and self-determination.
  2. Collaboration: We believe in building strong partnerships within the community to enhance support services and promote shared goals.
  3. Quality Care: We are committed to delivering high-quality services that improve the well-being and quality of life of all individuals involved.
  4. Dignity and Respect: We uphold the values of dignity and respect for every individual, ensuring that their needs and preferences are at the forefront of our efforts.
  5. Inclusivity: We strive to create an inclusive environment where diverse voices and perspectives are valued and heard.
  6. Continuous Improvement: We are dedicated to continuously refining IHSS to meet evolving needs and to implement best practices in service delivery.
  7. Advocacy: We advocate for policies and resources that enhance the independence and quality of life for all individuals receiving, and providing, In-Home Supportive Services.

By adhering to these guiding principles, we aim to effectively fulfill our vision and mission.

 

Organizational Values and Behaviors

 

Step 1: Drafting the Values

Recipients First

Our Governing Board consists of at least 50% of IHSS Recipients ensuring that the Recipient Directed model is always honored. The Executive Director makes certain that all staff are aware of the mission statement which is set forth by the Governing Board. PASC is more than just a registry, we offer resources beyond our homecare registry such as webinars, Tele Forums, Advocacy, etc.

  • PASC maintains a recipient-based approach with a multitude of resources.
  • We respond within 24 business hours when recipients or providers need support.
  • We protect confidentiality and treat every recipient with respect.

Caregiving is important to ensuring recipients are safe at home.

Step 2: Owning the Outcome

  • We follow through each request until the recipient, or provider, confirms it is resolved.
  • We consistently educate our homecare registry recipients, and providers, and apply the lessons we learned from shared stories to enhance our everyday process.
  • We track our outcomes and look at every angle for resolutions, then share them with the whole team to repeat and maximize that success across the board.

Acting with Respect and Kindness

  • We speak to everyone (coworkers, recipients, providers, partners) with patience and courtesy.
  • We approach all inquiries with compassion and ask clarifying questions to make sure that we provide precise, and efficient, assistance.
  • We celebrate differences, making space for every voice at the table.

Working Together

  • As the largest Public Authority in California, other Public Authorities look up to us for guidance as we share our findings, templates, and tips with them and lead the charge.
  • We consistently partner with other organizations to provide services and/or resources outside of what PASC already offers.

We consistently conduct surveys to gather feedback from the people that we serve and apply changes in those areas that need improvement.

Keep Learning

  • We pursue trainings, webinars, and mentorships each quarter and share with the team what we learned.
  • We invite feedback after projects to build improvements into the next round.
  • We test new tools or processes in small groups, measure results, and repeat what works.

Speaking Up for Equity

  • We call out policies or processes that disadvantage aging, disability, or low‑income communities.
  • We gather data to show where services are falling short and present solutions.
  • We advocate at the county, and state, levels to strengthen IHSS and backup services.